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home / frequently asked questions (FAQs) / Customer Order Process

Customer Order Process

Here is our End-to-End Customer Order Process. It has the steps that will take place to complete your order for your dental appliance.

  1. You Place an Order
  2. Successful Payment Conformation Email
  3. Order Confirmation Email (from our store, then we Start the Order Process)
  4. We mail the Dental Impression Kit to you
  5. You will receive a Kit Tracking Email when the Kit is shipped and is on it’s way to you
  6. You Receive the Dental Impression Kit
  7. You Complete your unique dental impression.
  8. You mail the completed dental impression to us by using the included return mailing package and return mailing label.
  9. We receive your completed dental impression
  10. We hand craft your dental appliance
  11. We mail your completed dental appliance to you
  12. You will receive a Dental Appliance Tracking Email when the Appliance is shipped and is on its’s way to you
  13. You receive your unique Dental Appliance